Return to Exchange

At MumyBaby, we strive to ensure customer satisfaction. In case you need to return or exchange an item, please follow the guidelines below to ensure a smooth process:

Return Guidelines:

• The product must be unused, unworn, and unwashed. Fashion products can be tried on to check for fitting and will still be considered unworn.
• If the product is returned in an inadequate condition, we reserve the right to refuse the complaint or request.
• Returns or exchanges must be requested within 7 working days of receiving the parcel.

How to Process a Return or Exchange:

1. Repack Merchandise:
   Ensure the item(s) you want to return are packed securely along with the Return Label and a copy of the invoice. Clearly state the reason for returning the item(s).

2. Shipping the Item:
   Customers are required to send the merchandise via traceable delivery (courier or registered post) at their own expense.
   Support Contact: +92314-0539470, +923045889789 (Available 24/7)

Important Notes:

• Delivery charges are non-refundable.
• Refunds will be processed within 10 working days after the returned product is received and verified.
• Clearly label the package as ‘Return Item’ to avoid any confusion or inconvenience during processing.
• No returns or exchanges will be accepted for Baby Care and Feeding items due to hygiene concerns.

For Further Assistance:

If you have any questions or need help with the return or exchange process, feel free to contact us at +92314-0539470, +923045889789.

Note:

MumyBaby reserves the right to refuse or reject a return request if the above-mentioned conditions are not met.